Amazon is reportedly in talks with OpenAI about an investment of up to $50 billion. OpenAI is seeking a total of around $100 billion in fresh capital. SoftBank also said to be among the potential investors. OpenAI has also set the price for its new ads on ChatGPT at $60 per 1,000 impressions. That’s about three times as much as Meta.
Repricing is no longer an optimization option in marketplace business – it has become an operational necessity. Sellers who approach repricing strategically, by category, and with clear price boundaries can protect visibility, safeguard margins, and unlock additional revenue potential.
OpenAI is making its “ChatGPT Instant Checkout” a paid service and charging a 4% sales commission – initially from Shopify merchants. The reason for this is the high pressure to monetize due to the high investments. At the same time, OpenAI is changing the retail landscape: those who don’t pay lose convenience and thus sales – a clear signal that agentic commerce is no longer a free traffic channel.
Customer support on marketplaces is often misunderstood as purely reactive chaos. In reality, it is highly predictable: the vast majority of ticket volume is driven by just ten repetitive questions. The real challenge for sellers is not the complexity of these questions, but the “death by a thousand clicks” caused by fragmented inboxes and strict SLAs. This deep dive analyzes the anatomy of support volume, why it scales non-linearly, and how smart sellers turn “Where is my order?” into a retention engine.
With algorithms changing static images on your product pages become more and more of a liability. Video is the new baseline and AI can help with the transition.
Google has introduced a new open standard called the Universal Commerce Protocol (UPC). Its goal is to accelerate the AI-platform shift in commerce by standardizing processes such as product search and checkout via AI bots. Platforms and retailers including Walmart, Etsy, Shopify, Shopee, Carrefour, Target, Macy’s, and Wayfair were involved in its development, as they seek to secure their position within the customer journey.
The Mercosur brings easier access to the Sout American markets. But what do these look like?
Amazon tests new feature without retailer consent
Amazon is causing controversy with its new feature Shop Direct. The company lists products from third-party retailers without their prior consent. Product data is sourced from publicly available brand websites and purchases are completed via redirects to external shops. However, retailers can request an opt-out. Industry experts are criticizing the unsolicited data scraping – a practice Amazon itself has historically pushed back against.
With the Ceconomy takeover, Chinese Corporation JD.com shows its clear interest in the European market. But who is JD.com exactly, and how do they operate?
Vinted is growing rapidly in Europe – but by no means everywhere. While some countries such as the UK and Portugal are leading the way with double-digit growth rates, saturated markets like Germany are noticeably slowing the momentum. The range from -25 to +72 percent clearly shows how differently re-commerce works across Europe. Our overview explains where and why Vinted is gaining market share – and where it isn’t.
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