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B2C-Marketplaces in Spain

The Marketplace Country Quadrant France shows a very diverse, dynamic and broad marketplace landscape with many interesting players.

Amazon Accelerate 2024

Major Innovations in AI, Social Commerce, and Supply Chain Every year, Amazon Accelerate sets the stage for the latest trends and innovations for the Amazon landscape, and 2024 was no exception. Held in Seattle, the event draws sellers and business leaders eager to learn how Amazon’s new tools can help them succeed in a rapidly changing retail environment. This year, the focus was on AI-powered solutions and new tools for social commerce and supply chain management, offering sellers a glimpse of how Amazon plans to shape the future of online selling. 1. Project Amelia: AI-Powered Seller Assistant One of the key announcements at Amazon Accelerate 2024 was Project Amelia, an AI-powered personal assistant for sellers. Currently in beta for US sellers, Project Amelia is designed to provide personalized insights, business metrics, and proactive solutions. By integrating data across Seller Central, it enables sellers to ask specific questions like “How is my business performing?” and receive real-time answers based on sales trends, inventory, and performance metrics. Project Amelia also offers the potential for proactive issue resolution, with future updates expected to allow the AI to identify problems and take corrective actions on behalf of sellers. Amazon has plans to expand this AI assistant to international markets later this year, marking a significant shift in how sellers will manage their businesses on the platform. 2. Generative AI for Product Listings and Content Creation Another major focus of the conference was Amazon’s expansion of Generative AI capabilities for product listings. Amazon’s AI tools have already been used by over 400,000 sellers globally to streamline the process of creating product listings. With these tools, sellers can input minimal information—such as a product description, URL, or image—and Amazon’s AI will generate comprehensive product titles, bullet points, and descriptions. At Accelerate 2024, Amazon announced that it will soon offer bulk AI-generated listings, enabling sellers to upload a spreadsheet with basic product details and have AI create multiple listings at once. This is designed to speed up the listing process and ensure product information is optimized for customer engagement. In addition to product listings, Amazon has expanded its A+ Content features, which allow brands to create rich, visual product detail pages. The introduction of AI-generated A+ Content will automate the creation of image carousels, comparison charts, and lifestyle imagery, helping sellers build more engaging product pages without extensive in-house resources. 3. Expanding Social Commerce with Buy with Prime Amazon continues to strengthen its Buy with Prime (BWP) program, with new partnerships aimed at integrating the service across major social platforms. BWP now allows sellers to display Prime badges—indicating fast and free shipping—on Google Ads and TikTok listings. Early tests show that adding the Prime badge to social commerce listings resulted in a 63% increase in click-through rates. Additionally, by 2025, PayPal will become a checkout option for Buy with Prime, allowing customers to link their Amazon and PayPal accounts for a more seamless checkout experience. 4. Personalizing Product Recommendations Amazon is also using Generative AI to improve product recommendations and descriptions. Based on customer browsing and purchase history, the platform can personalize product descriptions and recommendations, making them more relevant to individual customers. For example, if a customer frequently searches for gluten-free products, the AI may add the term “gluten-free” to relevant product descriptions, enhancing the shopping experience by presenting customers with more tailored options. This personalization is especially impactful on mobile devices, where screen space is limited, helping to match the right products with the right customers more effectively. 5. AI-Powered Video Ads As part of its broader AI strategy, Amazon introduced a new Video Generator tool that enables sellers to create AI-generated video ads using only a product image. This tool automatically creates videos showcasing a product’s features, providing sellers with a cost-effective way to engage customers through rich media content. The Video Generator tool leverages Amazon’s retail insights to produce customized, visually appealing ads in a matter of minutes. This new feature lowers the barrier for video content creation, making it easier for sellers to add video marketing to their advertising strategy. 6. Supply Chain Innovations and Faster Fulfillment Amazon also announced improvements to its supply chain and fulfillment services. Amazon Warehousing & Distribution (AWD) now accepts shoes and expirable goods, with plans to extend eligibility to heavy and bulky items by 2025. Additionally, Amazon reduced the delivery time for its Multi-Channel Fulfillment (MCF) service from 5 to 3 days, improving delivery speeds at no additional cost. These updates aim to streamline seller operations, reduce costs, and improve inventory management. AWD’s enhanced replenishment algorithms allow sellers to optimize stock levels and maintain higher in-stock rates, leading to more consistent customer satisfaction. 7. Enhanced Seller Support and Automation Amazon also introduced new features to improve seller support. Live Chat Support is now available to US sellers, providing dedicated assistance for resolving issues in real-time. This live chat support will be expanded to cover more complex issues in the future. Additionally, Amazon has rolled out a system for automated reimbursements for lost inventory at fulfillment centers. This new feature will automatically track and compensate sellers for missing inventory, reducing the need for manual claims. Conclusion Amazon Accelerate 2024 showcased several new innovations, particularly in Generative AI and social commerce, aimed at enhancing the seller experience and improving operational efficiency. While many of these tools are initially launching for US sellers, Amazon plans to expand them to international markets, including Europe, in the near future. The advancements in AI-driven product listings, personalized recommendations, and supply chain improvements reflect Amazon’s commitment to streamlining e-commerce for both sellers and customers.

Amazon Vendor Program massive clean-up

Amazon Vendor Program Shake-Up: What Brands Need to Know

Amazon’s big vendor clean up Many brands selling on Amazon are finding a nasty surprise in their inboxes these days: termination notices from the e-commerce giant, signaling an abrupt end to long-standing vendor relationships. Amazon’s email to affected brands reads, “We’ve made the decision to stop sourcing products from your company as part of our regular review of product offerings, and a strategic realignment to optimize our operations and better serve our customers.” The termination is effective as of November 9, 2024, with Amazon making it clear that, “we won’t enter into any new agreements, or extend current ones, beyond this termination date.” This decision has hit smaller brands particularly hard, many of which have relied on Amazon’s Vendor Central (1P) program as a key sales channel. In its email, Amazon suggests these brands transition to the Seller Central (3P) platform if they wish to continue selling on the marketplace: “If you’d like to continue selling our products on Amazon, we welcome you to list your items as an independent seller.” The timing of this decision—just weeks before the crucial holiday season—has left many small businesses scrambling to adapt. The accounts affected are primarily vendors with annual revenues below €2-5 million in the EU and $5-10 million in the U.S. These smaller businesses are now faced with the challenge of either migrating to Amazon’s third-party Seller Central platform or halting sales on Amazon altogether. The terminations are part of a broader “strategic realignment” aimed at improving Amazon’s efficiency by focusing on larger, enterprise-level vendors. A Strategic Shift Towards Efficiency Amazon’s decision to terminate small vendor accounts stems from its efforts to streamline operations and allocate resources more effectively. Martin Heubel, a German e-commerce consultant focussing on Amazon Vendor, estimates that thousands of smaller brands in Europe and the U.S. have been affected. “Amazon’s core motivation is to reduce resources in mass vendor management and manage brands under the self-service 3P Seller Central model,” Heubel explained. Gregor Leopold, founder of the German Amazon agency GlobalAMZ, agreed with this assessment but highlighted the logistical challenges facing smaller brands. “The setup of Seller Central is possible within two months, but companies new to the platform may face efficiency losses, especially in invoicing, logistics, and customer support,” Leopold noted. The Clock is Ticking: A Tight Window for Transition With the November 9 deadline looming, small and mid-sized brands are in a race against time to transition from Vendor Central to Seller Central, all while preparing for the holiday season. Heubel warned that most affected suppliers will struggle to make the switch in such a short timeframe: “Most affected suppliers will struggle to set up 3P accounts, brand registrations, and listings in such a short period.” He added that “Amazon’s timing is extremely unfavorable and could, in the worst case, mean the end for small and medium-sized businesses that have so far relied solely on Vendor Central.” Leopold emphasized the importance of keeping product content and marketing data organized and deciding quickly whether to transition to Seller Central or partner with a third-party distributor. “It’s important to keep product content optimized outside of Amazon, secure marketing data, and decide whether to move to Seller Central or sell through a partner,” he advised. What Can Affected Brands Do Now? For brands impacted by Amazon’s decision, the first step is to remain calm and make strategic decisions quickly. Heubel advises brands to file appeals through Vendor Central if possible or at least request an extension for the termination deadline. However, he cautioned that relying solely on appeals is not a reliable strategy, as success is not guaranteed.  Beyond appeals, affected businesses must evaluate their future on Amazon. Transitioning to Seller Central is inevitable for many, and brands should start preparing for this shift immediately. Leopold recommends analyzing the viability of Seller Central for each individual business and creating a step-by-step plan for the transition. “Stay calm but act fast. Ensure product content and marketing data are organized, and decide whether Seller Central or a partner is the right path,” he advised. For those transitioning to Seller Central, the process involves setting up new accounts, registering brands, and migrating product listings, which can take time. Leopold stressed the importance of having the right expertise in place to avoid common pitfalls. “The setup of Seller Central is possible within two months, but it requires careful planning and allocation of resources to avoid inefficiencies,” he said. Distributors may just be a temporary solution Some businesses may decide that Seller Central is not the best option and instead choose to work with a third-party distributor. This option allows brands to continue selling indirectly by partnering with a distributor who has an active Vendor Central account. But as Amazon has also already removed a load of distributors from the vendor program in 2023, and is likely to continue on this course, this might turn out to be more a temporary solution. “Working with a distributor can help bridge the gap for the holiday season, but ultimately, a direct Seller Central strategy may be more sustainable,” Leopold agrees. Heubel also emphasized the importance of securing all marketing and promotional data currently tied to Vendor Central accounts. This includes metrics, product rankings, and customer reviews, which are crucial for maintaining brand visibility during the transition to Seller Central. “Brands must ensure that all vendor-related data is preserved to maintain continuity,” Heubel said. Looking Forward: Vendor Central’s Future Despite these terminations, Vendor Central isn’t going away entirely. “Vendor Central will still be available for multinational suppliers, but Amazon is increasingly focusing on manufacturers with annual revenues of over €10 million,” Heubel explained. Smaller brands, on the other hand, need to diversify and reduce dependency on 1P to avoid being caught off-guard in future realignments. In conclusion, Amazon’s vendor strategy is becoming more selective, and smaller brands must adapt swiftly to this new reality. For many, this decision marks a critical juncture in their relationship with the platform. As Heubel put it, “Brands that aren’t

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