Why Your Marketplace Inbox Is Costing You More Than You Think
Customer support is one of the most underrated growth levers in marketplace selling. Here’s what scalable inbox operations actually look like in practice.
Customer support is one of the most underrated growth levers in marketplace selling. Here’s what scalable inbox operations actually look like in practice.
Online spending in Central Europe is expected to grow by 8% this year, rising from €191.3 billion in 2025 to €206.6 billion in 2026. Germany remains by far the largest ecommerce market in the region, while Poland is expected to grow by around 9% and Greece by around 11%.
Europe’s loudest marketplace battleground: the updated Marketplace Country Quadrant France 2026, mapped by category and shift.
Amazon Prime Day 2026 will run from 23 to 26 June across 26 countries, including most major European markets. This means for sellers: inventory, advertising budgets, pricing and fulfilment planning need to be aligned now, not in July.
Laura Cialdella has left Hunkemöller to join Under Armour as Senior Manager, Digital Marketplaces, bringing her marketplace expertise into the global sportswear business.
Ray Cao now leads Zalando Partner Marketing Services (ZMS), following senior roles at TikTok, Google Shopping and Intuit.
Patricia Lay has been promoted to Lead International Partnership Growth at bol, continuing to drive the marketplace’s international ecosystem.
The EU has imposed its first major fine on Temu under the Digital Services Act. The platform is expected to pay €200 million because it allegedly failed to sufficiently control illegal products on its marketplace. The EU has imposed its first major fine on Temu under the Digital Services Act. The platform is expected to pay €200 million because it allegedly failed to sufficiently control illegal products on its marketplace.
Are AI Agents doing our shopping in the near future? Find out how to best prepare your listings for Agentic Commerce.
After opening up to Dutch sellers, Otto is now preparing the next step in its European seller expansion. Selected sales partners from Poland are set to join the marketplace as part of a pilot programme starting in June.
Amazon is testing two models in the US with “Shop Direct” and “Buy for Me” that go far beyond a new shopping feature. This raises numerous open questions around copyright, trademark law, consumer protection and the Digital Markets Act.
A recent PostNord study maps where cross-border shoppers prefer to buy: Temu is gaining in three out of four countries, Amazon is losing ground everywhere, and brands approaching the Nordics with a one-size-fits-all strategy might struggle.
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